What Our Patients Say About Us

Great service - After expecting a long wait and not expecting to see a GP and having read negative reviews on social media I only waited 15 minutes to speak to a receptionist who then gave me an appointment with a GP.

Tried calling the practice but could not get through. Went via the NHS app and the practice called me back so very happy in the end.

Courteous, helpful and friendly staff from the reception to the nurse and appointment bang on time.

Staff were helpful and pleasant, waiting time was minimal, the information screen was clear and informative, a pleasant experience.

Posted via NHS Choices on 06.07.2023
Great service  - After expecting a long wait and not expecting to see a GP and having read negative reviews on social media I only waited 15 minutes to speak to a receptionist who then gave me an appointment with a GP.

Posted via NHS Choices on 06.06.2023
Poplar grove is a wonderful surgery and the staff are lovely and always helpful. As they know themselves through patient feedback the ongoing issue is the phone lines and trying to get an appointment which can sadly take over a week. I spoke with the lovely feedback team and I even emailed our local MP asking for help for Poplar grove. We need to do everything in our power to save our gp surgeries! And I know it's a scary time for us all right now not being able to get the help we need from our gp as and when we need but I also know Poplar grove are doing their best and I remain optimistic that things will get better. Please know that we are grateful for everything the staff at Poplar Grove are doing through this difficult time to try and find a solution to this ongoing issue. But to all staff at Poplar Grove Practice, thank you and keep your chin up things will get better! 👍🏼