Our commitment to you:

• To provide a personal, friendly, professional and confidential service.
• We will treat all patients equally with dignity and respect.
• To support patients in leading a healthier lifestyle.
• To keep patients informed of your services and rights.
• If a patient requests to see a particular GP, reasonable efforts will be made to accommodate their preference.
• We will listen to you and involve you in decision making regarding your treatment.
• Offer access to our services in line with the patients’ assessed needs.
• We will keep abreast of advancements by attending regular training sessions and updates.
• We operate a practice complaints procedure which may be used in confidence.
• We welcome and consider all feedback from patients and make best use of our Patient Participation Group (PPG).

Please help us to help you:

• Attend appointments made or cancel in plenty of time so another patient can benefit from the appointment.
• Only request a home visit if you are housebound.
• Report to the receptionist or use the automated patient check-in on the wall facing the front entrances, on arrival for your appointment
• Bear with us if there is a delay – this is likely to be due to another patient needing additional time or an emergency.
• Use our service responsibly and do not expect immediate treatment for non-urgent/routine conditions.
• Utilise the services of other professional surgery staff.
• Use other avenues of help: Community Pharmacy, NHS Choices and NHS111.
• Allow sufficient time for processing repeat prescription requests.
• Keep us informed of any name, address and telephone number changes.
• Treat us with respect, we will not tolerate verbal or physical abuse at any times.